Shipping policy

We offer standard shipping via courier in South Africa. We use all major carriers, and local courier partners.

For all orders of R1000 or more we offer free delivery in South Africa. 

For orders below R1000 there is a flat rate of R90 for Western Cape and R120 for the rest of the Provinces.

NappyGo same day delivery fee is R200 and it is only available within 30km of The Eco Boom Warehouse in Maitland. If we can't deliver as promised, you will received your R200 delivery fee back as online store credit and an additional R200 in credit to make up for any inconvenience. 

Courier delivery takes 2 – 5 working days depending on the order's destination. 

Delivery details will be provided in your confirmation email.

Deliveries are made Monday to Friday between 8am – 5pm.

There are no deliveries on weekends or public holidays.

Your delivery address should be at an address where somebody you trust will be available to accept your order at any time. Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Unforeseen circumstances, for example adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, therefore a 'late' delivery is not grounds for a refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.